It’s becoming more common to see articles about business owners overreacting to negative online reviews. Sometimes this takes the form of an overly emotional online rebuttal, but in 2012, one fitness studio actually filed a lawsuit against two reviewers who complained about the facility and staff on Yelp. This is an uncommon reaction and not
Thank you so much for your prompt response. Might I add, Veronica was a delight to work with and her professionalism and attention to detail made this an overall pleasurable experience.